Frequently Asked Questions
WoodSpring Suites and Value Place extended stay hotels differ from some hotels because we provide you with a comfortable, clean, and well-equipped room, while letting you choose the amenities that are important to you. It’s a practical stay. A welcoming environment. It’s the freedom of choosing the amenities you need, and not paying for extras you don’t. It’s Simple. Done Better.
Our approach often creates questions, particularly for guests staying with us for the first time. We have compiled some of the more common ones below.
When is check-in/check-out?
Check-in starts at 3 p.m. on your scheduled arrival date. Check-out is by 11 a.m. on your scheduled departure date. Office hours may vary by location, so please refer to the specific property description on this site for check-in/check-out hours or call the property directly.
Can I check in after office hours?
Yes. While we encourage you to come during office hours to speed check-in, hotel staff is available after hours to help you. Please use the courtesy phone in the lobby for after-hours check-in assistance.
What will I need to provide at check-in?
You’ll need to provide a current photo ID for each guest over the age of 18, as well as payment for your room. A valid credit card or additional cash deposit may be needed to cover incidental expenses incurred during your stay.
What forms of payment do you accept?
Cash and major credit/debit cards are accepted at all locations. Some locations accept business checks, but you must coordinate that in advance by calling the property directly.
Are pets allowed?
About half of our WoodSpring Hotels locations are now pet friendly. Please look for the "pet friendly" icon and language on each hotel's page or visit woodspring.com/pet-friendly-hotel for a full list. Specific questions about a hotel's pet policies should be directed to that hotel's general manager. As always - service animals are welcomed at all WoodSpring Suites and Value Place hotels at no additional cost or fee.
Do you have laundry facilities?
Yes. All of our locations have either coin- or card-operated laundry facilities that are available 24/7.
Why don’t you clean my room every day?
We deep clean our rooms, including sanitizing the bedspreads and shower curtains, between every guest. To keep your cost low and to allow more comfort and privacy, we clean your room every two weeks. If you would prefer more frequent cleaning, just ask at the front desk. There is an additional charge (varies by hotel), but we’re happy to provide the service.
Why do you have kitchens in every room but no dishes, pots, pans or coffee makers?
Many guests bring their own dishes and value free cabinet space for those and other belongings. Some guests use the fridge and freezer to store food or the microwave to warm a meal but choose not to use the cooktop. Others prefer to purchase disposable plates and silverware. You get the idea. Everyone is different and WoodSpring Suites and Value Place let you make the decision that’s right for you. For those who wish to purchase a dish pack including pots and pans, or a coffee maker, they are available at the front desk – yours to keep. Prices vary by location.
Is wi-fi available?
Yes. All WoodSpring Suites hotels offer free wi-fi Internet access. It’s just one of the many conveniences we provide to ensure you have a productive, comfortable stay. Wi-fi Internet access at Value Place hotels may carry an additional cost to guests of about $10/week.
What is linen exchange?
WoodSpring Suites and Value Place hotels swap out your bed linen and towels during room cleaning every two weeks. If you wish to change your linens more frequently, you can purchase our linen exchange service, which allows you to refresh your bedding and towels daily at the front desk for between $7 - $10/week (during business hours - prices vary by location). You may also wash your own linens in our guest laundry, which is available 24/7 at every location.
Do you have food and toiletry vending machines?
Yes. All of our locations have either coin- or card-operated vending machines that are available 24/7.
What if I need to cancel or modify my reservation?
If you need to modify or cancel your reservation, you can do so using the same booking method you used to make your reservation (website, phone, property front desk, etc.). You must modify or cancel your reservation by 3 p.m. (local time) on the day of your scheduled arrival or you will be charged a fee equal to the stated one-night rate for the room type you reserved and the rest of your reservation will be cancelled at approximately 8 a.m. the next morning. If you cancel your reservation through the website after 3 p.m. (local time) you will still be charged.
How do I extend my stay?
You may, subject to availability, extend your stay by contacting the front desk. It’s always a good idea to notify the front desk as early as possible if you want to extend your stay – rates change and our hotels can fill up quickly at times. An extension fee may apply if you make your request after 11 a.m. (check-out time) on your scheduled check-out date.
How do I check out?
Simply stop by the front desk and we’ll take care of the rest. Check out is at 11 a.m.
I booked my stay at a Value Place, but now the property is a WoodSpring Suites. Do I need to do anything?
No. While more than 150 Value Place locations (with more on the way) have transitioned to WoodSpring Suites locations - that change shouldn't impact you beyond finding some enhanced property amenities for an even better stay awaiting you upon arrival.